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GENERAL QUESTIONS

What is Seed Mail?

Seed Mail Seed Co. is an heirloom seed company that carries all sorts of seed varieties, from garden staples, to uncommon and rare edibles. Each package is packaged with care and sometimes extra goodies, and delivered right to your doorstep. On occasion we offer specialty boxes, such as garlic, tulips, and potatoes, which will be available for pre-sale, during their scheduled time.

How much does Seed Mail cost?

All of our seeds cost $0.99 each! Our specialty boxes, during their allotted pre-order time, E.g. potato, garlic, etc., costs $29.99, plus shipping and tax, and you will be billed at the time of pre-purchase.

ALL PRICES AND SHIPPING COSTS ARE IN US DOLLARS.

Where do your seeds come from? Are they organic? Non GMO?

Our seeds come from a variety of trusted companies. Where our seeds come from highly depends on which companies carry the seeds that were selected for the site or that specific specialty box. However, they are always from companies that offer trusted Non GMO seeds. Although, it is important to keep in mind that our seeds may not always be organic, as some rarer varieties may not be offered as organic. Seeds that are organic, will be marked as organic, and can be found under our organic seed section.  Our seeds will always be Non GMO and from a trusted seed company, or from my own garden (these will be specially marked on the website). I understand the importance of non-gmo food, and companies that you can trust to supply you with uncontaminated seeds. I use these seeds in my own garden to grow the food that I eat, and will never use a company that I, myself, do not trust.

What happens when your specialty boxes are sold out?

Seed Mail’s specialty box reservations are on a first come first serve basis. Boxes are filled in the order in which they were placed, and once the pre-order period is over the box will not be available for purchase, and will be considered sold out. Once a box is sold out, you can contact us to be placed on a waiting list, in case one becomes available.

Are your seeds edible?

Although many seeds, like pumpkin and sunflower seeds, are edible, our seeds are not meant for human consumption. Please refrain from eating our seeds. We are not liable for any injury that occurs due to the consumption of our seeds, which are meant for growing purposes only.

Billing/Cancelations/Refunds

What types of payments do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

When will I get billed?

You will be billed at the time of purchase.

What is your refund and return policy?

- We do not offer refunds on items you no longer wish to keep, and due to the perishable nature of our items, we also DO NOT accept returns, whether or not they have been opened.

- If you receive a damaged item, please send us a photo of the damage to support@seedmailseed.co and we will be happy to ship you a replacement, as long as we have supplies! Since our items are custom printed and kept in limited quantities, this may not be possible. If so, we will rectify the problem in another way.

Shipping

How much does shipping cost?

Shipping for small items, like a small order of seeds is a flat rate of $5.00. Shipping prices for other merchandise is priced by the total weight of the order.  

Shipping costs a flat rate of $7.99 per Seed Mail specialty boxes, and larger orders, within the US.

What countries do you ship to?

We currently only ship within the United States. However, we are working to expand Seed Mail outside of the US soon.

When will my Seed Mail be shipped to me?

Orders placed will be shipped in 3-5 business days, once the order has been processed. Our specialty boxes ship between the 16th and 18th of the month that they are designated for. Once your Seed Mail ships, you will receive an email with your tracking information.  

Other

I'm a business selling items that would be a good fit in your boxes! How do I get my items in Seed Mail?

Send us more information about your business/products to contact@seedmailseed.co. You must also be willing to send us samples of your items. If we're interested in your products we'll let you know!

I am an influencer. Will you send me a free specialty box/order in exchange for a review?

Thank you for your interest in Seed Mail! We are currently only able to send free orders to influencers who have built a strong following on their various social media outlets (at least 10,000 subscribers/followers).

If you fit this guideline, please contact us at contact@seedmailseed.co with the subject line: INFLUENCER REVIEW. Tell us more information about you, as well as your stats, and how you plan to show off your Seed Mail. If we think you’re a fit, we will contact you!

DIDN'T SEE YOUR QUESTION?

contact@seedmailseed.co