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Due to high volume, all orders will start shipping Mid-Late August.  Thank you for your patience.

Due to high volume, all orders will start shipping Mid-Late August. Thank you for your patience.

GENERAL QUESTIONS

What is Seed Mail?

Seed Mail Seed Co. is an heirloom seed company that carries all sorts of seed varieties, from garden staples, to uncommon and rare edibles. Each package is packaged with care and sometimes extra goodies, that delivered right to your doorstep. On occasion we offer specialty boxes, such as garlic, tulips, and potatoes, which will be available for pre-sale, during their scheduled times.

How much does Seed Mail cost?

All of our seeds cost $0.99 each! Our specialty boxes, during their allotted pre-order time, E.g. potato, garlic, etc., costs $19.99, plus shipping and tax, and you will be billed at the time of pre-purchase.

ALL PRICES AND SHIPPING COSTS ARE IN US DOLLARS.

Where do your seeds come from? Are they organic? Non GMO?

Our seeds come from a variety of trusted US based companies. Where our seeds come from highly depends on which companies carry the seeds that were selected for the site or that specific specialty box. However, they are always from companies that offer trusted Non GMO seeds. Although, it is important to keep in mind that our seeds may not always be organic, as some rarer varieties may not be offered as organic, or more expensive. I try my hardest to keep cost down for you in order to offer seeds at $0.99, which means that they can't always be organic. Seeds that are organic, will be marked as organic, and can be found under our organic seed section. Our seeds will always be Non GMO and from a trusted seed company, or from my own garden (these will be specially marked on the website). I understand the importance of non-gmo food, and companies that you can trust to supply you with uncontaminated seeds. I use these seeds in my own garden to grow the food that I eat, and will never use a company that I, myself, do not trust.

What happens when your specialty boxes are sold out?

Seed Mail’s specialty box reservations are on a first come first serve basis. Boxes are filled in the order in which they were placed, and once the pre-order period is over the box will not be available for purchase, and will be considered sold out. Once a box is sold out, you can contact us to be placed on a waiting list, in case one becomes available.

Are your seeds edible?

Although many seeds, like pumpkin and sunflower seeds, are edible, our seeds are not meant for human consumption. Please refrain from eating our seeds. We are not liable for any injury that occurs due to the consumption of our seeds, which are meant for growing purposes only.

Do you have a seed catalog?

We do not currently have a seed catalog. I offer my seeds for the affordable price of $0.99, and in order to do so, I have to cut costs that would force me to price my seeds higher, like a printed catalog. However, my website is a digital catalog, and you can view all of my seeds by clicking on the "seeds" tab.

Do you restock?

I do restock my items, and update inventory monthly! I restock items based on demand, and season. However, I am a one woman show, so please be patient with me.

Restocks will be announced via email, through our newsletter, and in Seed Mail's Instagram stories, @SeedMailSeedCo, when they're officially available. If you sign up for our newsletter, you will be alerted to all of our restocks, new arrivals, sales, and happenings.

Items like garlic and potatoes are only offered seasonally. Once they are sold out for the season, they will not be available again until the next season.  

Can you help me plan my garden?

I would love to help you plan your garden! I charge $60 an hour for garden consultations, and planning. For garden consultations, please email me at mint2grow@seedmailseed.co, and we can discuss your needs further!

Are you Black owned?

I am indeed a woman of color, and identify as such. I am mixed with an Afro Caribbean heritage, although my signature bright blue fro, which is prominent on/in all of my packaging, designs, and photos, probably already gave you a hunch.

Can I add items to my order?

Yes! Please send an email to support@seedmailseed.co, or message me on Instagram (the fastest way for me to see your message) @Mint2Grow or @SeedMailSeedCo with your order number, and issue, as soon as possible, and I will make the alterations for you, and send you your new invoice. However, I can not guarantee that I will seed your email before I fill and seal your order, since I fill orders, and seal them pretty quickly. Once your order has been filled, or ships, it can not be altered, and you will have to place another order.  

Something was missing from my order what should I do?

If something is missing from your order, I do sincerely apologize. I am a one woman show, and still human, so a mistake may happen. Please reach out to me, via email support@seedmailseed.co, and I will remedy the issue ASAP.

What is your email response time?

While I strive to respond to your emails, I am a one woman show, and response times will vary. Alternatively, I encourage you to check the FAQ section frequently, as it gets updated regularly with popular questions.  

Why can't I add an item to my cart?

If you can not add an item to your cart, it means the item is sold out.  

Where are your seeds grown?

They are all grown and sourced from US companies and farms.

Do you have a newsletter?

Yes we do! Subscribe to our newsletter below to be alerted to all of our restocks, new arrivals, sales, blog updates, and happenings.

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Can you place my order on hold until you restock more items?

I can not hold your order, until other items are restocked. I offer things on a first come first serve basis, and it would not be fair to my other customers to do so.

Can you pick my seeds for me?

I do not, hand pick seeds for you. I can recommend seeds for your garden and space, but I will not make the final selections, or place an order for you.

Is there a waiting list?

We do not have a waiting list.  However, you can sign up for our newsletter to be informed when items are back in stock.

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Can I swap items in my order.

Only if an item you wish to swap for is in stock, and your order hasn't already bin filled. Once your order has bin filled and and sealed, I can not alter it. Please send an email to support@seedmailseed.co, or message me on Instagram (the fastest way for me to see your message) @Mint2Grow or @SeedMailSeedCo with your order number, and issue, as soon as possible, and I will make the alterations for you, if possible.

Billing/Cancelations/Refunds

What types of payments do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. I do not accept cash or check payment via mail.

When will I get billed?

You will be billed at the time of purchase.

What is your refund and return policy?

- We do not offer refunds on items you no longer wish to keep, and due to the perishable nature of our items, we also DO NOT accept returns, whether or not they have been opened.

- If you receive a damaged item, please send us a photo of the damage to support@seedmailseed.co and we will be happy to ship you a replacement, as long as we have supplies! Since our items are custom printed and kept in limited quantities, this may not be possible. If so, we will rectify the problem in another way.

Can I pay or order via phone, mail, Instagram, or email?

I do not accept orders by phone, email, Instagram, Facebook, or by mail, nor do I accept cash and check payments. The only way to place an order, is to do so through our website.

Shipping

How much does shipping cost?

Shipping is based on the size and weight of the order, and is calculated at checkout.

What countries do you ship to?

We currently only ship within the United States. However, we are working to expand Seed Mail outside of the US soon.

When will my Seed Mail be shipped to me?

Orders are shipped out on Tuesdays and Fridays, once the order has been processed. Our specialty boxes ship between the 16th and 18th of the month that they are designated for. Once your Seed Mail ships, you will receive an email with your tracking information. Once your order has shipped, it can not be altered.

Help! I shipped my order to the wrong address what should I do?

Please send an email to support@seedmailseed.co, or message me on Instagram @Mint2Grow or @SeedMailSeedCo with your order number, as soon as possible and before it ships, and I will change your address for you. However, once your order ships, it can not be altered.

When will I get my Seed Mail?

Once your order ships, via USPS, it will generally take 2-3 business days to reach you, shipping times may be longer during the holiday season.

If I place more than 1 order, can I get some of my shipping refunded?

No, by placing multiple orders, you are agreeing to the price indicated at checkout.  

Other

I am an influencer. Will you send me a free specialty box/order in exchange for a review?

Thank you for your interest in Seed Mail! We are currently only able to send free orders to influencers who have built a strong following on their various social media outlets (at least 10,000 subscribers/followers).

If you fit this guideline, please contact us at contact@seedmailseed.co with the subject line: INFLUENCER REVIEW. Tell us more information about you, as well as your stats, and how you plan to show off your Seed Mail. If we think you’re a fit, we will contact you!

DIDN'T SEE YOUR QUESTION?

contact@seedmailseed.co